Frequently Asked Questions
Find answers to common questions about NextGen Taxman.
What is NextGen Taxman?
NextGen Taxman is a professional tax preparation software platform built by World Enterprises LLC. We help individuals, families, and self-employed professionals file their federal and state tax returns accurately and securely.
How does the secure bank import work?
We use Plaid, a trusted financial technology provider, to securely connect to your bank and financial institutions. Plaid uses bank-level encryption to transmit your data. Your bank login credentials are entered directly into Plaid's interface — we never see or store them. You can revoke access at any time.
Is my data safe?
Yes. We use 256-bit AES encryption for data at rest and TLS 1.2+ for data in transit. We comply with the Gramm-Leach-Bliley Act (GLBA) and never sell your personal or financial data.
What is Plaid and why do you use it?
Plaid is a technology platform used by thousands of financial apps (including Venmo, Coinbase, and Betterment) to securely connect to bank accounts. We use Plaid to import your financial data for tax preparation — such as W-2s, 1099s, and bank statements. This eliminates manual data entry and reduces errors.
Can I revoke Plaid access to my bank accounts?
Yes, absolutely. You can disconnect your bank accounts at any time through your NextGen Taxman account settings, or directly via the Plaid Portal at my.plaid.com. Once disconnected, we will no longer be able to access your financial data through Plaid.
Do you sell my data?
No. We never sell, rent, or share your personal or financial data with third parties for marketing purposes. Your data is used solely to provide our tax preparation services.
How long do you retain my data?
Tax return data is retained for 7 years in compliance with IRS regulations. Financial data imported via Plaid that is not used in a filed return is deleted within 3 years. You can request deletion of your data at any time. See our Data Retention Policy for full details.
How does NextGen Taxman file my taxes?
NextGen Taxman securely transmits your tax returns electronically to the IRS and state tax agencies. All transmissions are encrypted and confirmed within minutes.
What tax situations do you support?
We support a wide range of tax situations including W-2 employees, self-employed individuals (1099), investment income, rental properties, cryptocurrency reporting, and multi-state filing. Our Premium plan covers all complex scenarios.
How much does NextGen Taxman cost?
We offer three plans: Basic (Free — simple W-2 federal filing), Plus ($29.99 — includes state filing, Plaid import, and AI deductions), and Premium ($49.99 — self-employment, investments, audit defense). See our Pricing page for details.
What if I get audited?
All returns filed through our Premium plan include audit defense support. Our team of tax professionals will help you respond to IRS inquiries, prepare documentation, and resolve any issues.
How do I contact support?
You can call us at +1 (954) 248-9007 or email support@nextgentaxman.com. For privacy-related inquiries, email privacy@nextgentaxman.com. For security concerns, email security@nextgentaxman.com. We typically respond within 1-2 business days.